Tourism Operation Management Essay Example | Topics and Well Written Essays - 2000 words

Tourism Operation Management - Essay ExampleAn attempt has been made in this paper to investigate two key challenges relating to management and operations - capacity building, and quality of services - and to harbor suitable recommendations concerning the possible measures to overcome these challenges.Tourism has emerged as a major business drill orb wide. The World Travel and Tourism Council (WTTC) reported that tour of dutyism operations generated revenues totalling US$4421 billion in the course of instruction 2002. According to the Councils estimated projections, tourism business will grow to over US$8614 billion by the class 2012, registered an annual growth rate of 4.5% in global demand (Page, 2003, p. 2). The Council also reported that tourism accounted for intimately 8% of employment worldwide, which trans freshs to one in 13 jobs. In the year 2002, tourism-related jobs totalled a whopping 198 098 000 jobs, and gibe to Page (2003), this is expected to touch the magical figure of 249 486 000 by the year 2012.Stephen Page (2003) noted The late twentieth century and the new millennium have witnessed the continued growth of interest in how pot spend their leisure and non-work time. Leisure pursuits and holiday tours are increasingly becoming a major non-work activity for megs of people across the globe. This growing interest to travel and holiday has now come to be appreciate as a truly international phenomenon, or tourism that motivates people to use their leisure time to chat different localities, landmarks, places and destinations across the globe. Added to this is the growing demand for tours and travels relating to specialized events, such as seasonal pilgrimages to holy sites and shrines. Among the latter, Mecca stands off as perhaps the single biggest spot the world over in terms of the number of tourists and pilgrims that stilt to this holy city. Growing Profile of Global Tourism There has been a phenomenal growth in the demand for air travel since the 1960s. According to Page (2003, p. 144), the global airline industry carried 1600 million passengers (many of them tourists) to and from 10,000 airports, with 18,000 aircraft in the skies in the year 1998. Air traffic demand in Europe alone stood at 541 million passengers, and is expected to touch the 1101 million figure by the year 2015. With steadily increasing demand, several carriers and tour operators have even commissioned their own charter planes to woo tourists and to boost their tourism business. Boeing even evolved a hub-and-spokes services facility with point-to-point flight services. According to estimates, Hajj pilgrims to Mecca alone totalled the one million mark all(prenominal) year (2003). Among several reasons for this stupendous growth in tourism operations, the Air Transport Action meeting (ATAG), a lobby group in the aviation sector, cited mainly five factors (2003, p. 3) A major downslide in the real cost of a travelIncreasing activities in in ternational trade and economic deals that prognosticate for frequent